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  • What should I do if I am involved in an accident?
    At Bay State Auto Body, we understand that being in an accident can be a stressful and confusing experience. That's why we're here to make things easier for you. Our team can help guide you through the process of reporting the accident to the police and/or filing an insurance claim. We'll answer any questions you have and ensure that your vehicle is properly and safely repaired to get you back on the road as quickly as possible. Don't hesitate to reach out to us after any accident, no matter how minor it may seem.
  • Who guarantees the workmanship for the repairs?
    At Bay State Auto Body, we take pride in our workmanship and stand behind our repairs with a guarantee that your vehicle will be restored to its pre-collision condition.
  • What is “betterment” or “depreciation”?
    Betterment or depreciation is a term used by insurance companies to describe the decrease in the value of your vehicle due to normal wear and tear over time. When your car is repaired, the insurance company may deduct a certain amount from the claim payout for betterment, which is the estimated value of the vehicle's parts that were replaced due to normal wear and tear. This means that you may be responsible for paying a portion of the repair costs out of pocket if the insurance company determines that the repaired parts have increased the overall value of your car.
  • Are there any precautions I should take with the new paint on my vehicle after I pick it up?
    Your vehicle will be cleaned and polished before it is ready for pickup, and you are free to wash it on the same day without any restrictions.
  • How long will take for the repairs?
    At our shop, we understand that every repair job is unique and the amount of damage can vary. That's why we have developed a detailed process chart that outlines the steps we take for each repair job. This chart below, which will give you a clear understanding of the repair process and what you can expect from us. It's important to note that there is currently a national part shortage, which may impact the timeline of your repair. However, please rest assured that we prioritize your repair job and will do everything we can to complete it as quickly as possible without compromising on quality.
  • Can you match the paint color?
    Modern factory finishes consist of several layers of unique paints, and we use the best paint systems and technology available to ensure that each vehicle's colors and shades are consistent. We take pride in our work when we apply the final coat of paint during the restoration process. Learn more about our auto painting services.
  • What happens if my car is towed to a tow facility and where do we go from there?
    Simply give us a call with your location information and we will handle the rest! We'll communicate directly with the tow facility to have your vehicle transferred to our shop hassle-free.
  • Can I have other work performed on my vehicle while it’s in the shop?
    Absolutely! We're happy to help with any repairs your vehicle may need, whether it's related to an accident or not. Our skilled technicians can repair dents or scratches that may have accumulated over time and give your vehicle a fresh new look. We call this type of work "extra work," and our appraisers can provide you with a written estimate of the cost for these minor repairs. Just let us know what you would like done, and we'll make sure to include it in the repair process. It's important to note that some auto body shops may claim to be able to "save your deductible," but this is actually illegal in Massachusetts. It's crucial to choose a reputable shop that will ensure your vehicle is completely repaired to its pre-accident condition and that all necessary work is carried out. We stand by our work and guarantee that your vehicle will be restored to its original safety, operation, and value. So, you can trust that we will provide you with the highest quality repairs and customer service.
  • What is a labor rate?
    Don't worry, we work with your insurance company's preferred rate per hour and won't charge any extra fees as long as you have an insurance claim. We always honor the agreed-upon rate and won't charge more than what your insurance is paying.
  • What information should I bring to the shop?
    When you come in for repairs, please bring your insurance claim number and the name of your assigned insurance representative, or a written estimate from your insurance company if you have one. We'll take care of the rest. Also, don't forget to bring your registration as it contains important information about your vehicle that will help us provide faster service.
  • Can you do an estimate from pictures?
    We would be happy to take a look at any pictures you have, but please note that an in-person review of the car is necessary for an accurate estimate. Don't worry though, estimates are always free and we'd be glad to assist you in person!
  • How will I know when my vehicle is ready?
    Once the repairs are complete, we will promptly notify you so that you can plan accordingly. In the meantime, if you have any questions or concerns about the progress of your vehicle's repair, please don't hesitate to contact us. We're always here to keep you informed and make sure you feel confident in the work we're doing.
  • To whom do I pay my deductible?
    If your deductible is not waived, you will need to pay it when you collect your vehicle from the shop. We recommend checking with your insurance company or your claim adjuster before coming to the shop to confirm if a deductible payment is required.
  • Will I have to negotiate with the insurance company?
    We understand that dealing with insurance companies can be overwhelming, which is why we work on your behalf to negotiate your claim and ensure that you receive the best possible outcome. At our shop, you are our priority, and we will do everything in our power to make the repair process as smooth and stress-free as possible. You can trust us to handle your claim with care and professionalism.
  • How can I get a rental car?
    We understand that being without a car can be inconvenient, so we've made arrangements with a local car rental company to provide you with a rental vehicle while your car is being repaired. They can meet you at our shop or we can give you a ride to their office. Plus, when you come to pick up your newly repaired vehicle, you have the option to leave the rental car with us.
  • Can we return rental cars to the body shop?
    Certainly, the rental company is happy to arrange for pick-up directly from our shop.
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